With the continual introduction and improvisation of digital skills and technologies, the scope for manufacturers to make decisions based on real-time data has increased exponentially. The introduction of Industry 4.0 and 5G services is rapidly transforming the manufacturing space. Customers expect increasing levels of personalization and innovation. Keeping up with this requires service-based strategies to maintain steady growth and profits. Manufacturing firms need to transform their value chain and shift from a production- and operations-focused approach to consumer-centric markets.